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Merchant Daily Operations

Complete guide for day-to-day merchant operations on P2P.me.

Before You Start​

⚠️ Adjust Your PIX Limit​

Before operating, increase your bank limit:

  1. Bank app → PIX Area → Day/Night limit
  2. Request increase to R$ 10,000
  3. Approval takes up to 48h

📱 One Device at a Time​

  • If operating on PC → log out from mobile
  • If operating on mobile → log out from PC
  • PIX key is saved only on the device that accepted the order

🔔 Stay Alert on Telegram​

While online, support may request receipts for verification.

Order Types​

📥 RECEIVE Orders (BUY)​

User sends you PIX, you release USDC

Flow:

  1. User sends PIX to your account
  2. User confirms on platform (button turns blue)
  3. You check your bank statement
  4. Complete the order

⚠️ Rules:

  • NEVER confirm without checking the statement
  • If received but client didn't confirm → wait for cancellation + refund

📤 SEND Orders (SELL/PAY)​

You send PIX, receive USDC

Flow:

  1. Copy the PIX key in the P2P app
  2. Paste in your bank app
  3. CHECK: last 4 digits + exact amount
  4. Make the PIX
  5. Wait for receipt
  6. Only then complete on platform

⚠️ Rules:

  • QR Code valid for only 5 minutes
  • NEVER send less than the amount
  • If you hit bank limit → cancel + go offline + request increase

How Liquidity Works​

Your liquidity oscillates naturally between USDC and BRL:

Received BRL (sold USDC) ←→ Sent BRL (bought USDC)
  • DON'T use received money to buy USDC separately
  • Initial stake oscillates as you operate
  • It's normal to see "difference" — that's the 4% spread

4% Spread​

  • Sell USDC → receive BRL with -4%
  • Buy USDC → receive USDC with +4%
  • System rebalances as you operate
  • The value always evens out

Order Attribution (Lottery)​

How It Works (Train Car Analogy)​

Imagine a train car that stops at the station every 3 seconds:

  1. Order arrives → you click "Accept"
  2. Everyone who clicked enters the "car"
  3. Blockchain runs lottery among all in the car
  4. One merchant is chosen

Why do I sometimes click slow and still get it?

  • If order arrived when car just stopped, everyone has time to enter
  • Clicking fast doesn't guarantee winning, but guarantees participating
  • Statistically, clicking fast = more orders long-term

If Not Selected​

Shows: "Another merchant accepted this order"

Different Amounts​

Difference up to R$ 1.00​

→ Complete normally

Difference greater than R$ 1.00​

  • SEND orders: Cancel for client to redo
  • RECEIVE orders: Let it cancel by system + refund

Online/Offline Status​

How to Toggle​

  • Online: Home screen (toggle)
  • Offline: My account → Status

⚠️ Important​

  • Stay OFFLINE when not operating
  • Orders are only directed to available merchants
  • Don't hurt other merchants by taking orders you won't complete

PIX in Processing​

If PIX was sent but is "processing":

  1. COMPLETE the order on platform
  2. No way to know if it will complete or reverse
  3. If client doesn't receive → opens dispute → support analyzes

⚠️ If you don't complete and payment was sent:

  • P2P.me is not responsible
  • Only with completed order is there control over disputes

Monitoring Performance​

Dashboard: ops.p2p.me​

  1. Access ops.p2p.me
  2. Merchants → search your wallet
  3. Click wallet → DASHBOARD
  4. Scroll to chart → ORDER COUNT → choose 100

Important Metric​

SELL/PAY Time (Paid to Completed)

  • Under 50 seconds = good
  • Above = need to improve speed

Month Dynamics​

Beginning of Month​

  • Everyone with reset limits = more competition
  • Seems like fewer orders

End of Month​

  • Many merchants hit the limit
  • More orders left for those with remaining limit
  • "Easier" to get orders

Prohibitions​

❌ Auto-click / Bots​

  • Automation use = PERMANENT BAN
  • Includes: bots, scripts, extensions, any automation
  • Disqualification from rankings and prizes

❌ Resolving Outside Protocol​

  • NEVER negotiate directly with client
  • Resolution outside = classified as fraud
  • Wallet will be banned

❌ Completing Without Receipt​

  • Only complete with receipt in hand
  • Early completion causes disputes and penalties

🇮🇳 For Merchants in India​

Good habits for INR operations:

  1. 🏦 Start with a new bank account. Once you request to unstake, remove INR from the ATM and maintain a zero balance for 6 months.

  2. 🚫 Avoid high transaction volume. A high number of transactions in a single day may lead to a debit freeze.

  3. ✅ Balance your orders. Complete one buy order and two sell orders for account safety.

  4. ⏳ Limit exposure. This helps; if an account freeze occurs, only a limited amount of money will be stuck.

  5. 🚨 Report delays immediately. If you accept a buy order and do not receive the payment within 2 minutes, immediately inform your admin to prevent scams.

  6. 🔄 One-time refund policy. If any merchant ignores the guidelines and the account falls under freeze or lien, a refund will be provided for the first time only. Second time = no refund, you can request to unstake.

  7. 🔒 No self-transactions. Avoid self-transactions within the payment channels to maintain your bank accounts safe and secure.

  8. 📲 Direct bank connections only. No 3rd party merchant apps/wallets. Use platforms directly connected to bank accounts for order completion.

  9. 🏦 Physical branch banks preferred. Online payment banks are not recommended. Use accounts opened physically at the branch. If opting for online banks, consider Slice, Federal, or Airtel payments banks.

  10. 📝 Cooperate with admins. Help your admins with all required details if there's any bank freeze/lien for faster resolution.

  11. 💰 Confirm before completing. Complete orders only after confirming that the fiat amount has been received in your bank account.

  12. ⚠️ Daily order limits. Perform 7-10 orders daily for account safety. Do not exceed this without admin approval, or risk blacklisting.

Need Help?​