Fraud Prevention
How to identify and report fraud attempts.
🚨 Recurring Payments
What It Is
Payment set up to repeat automatically on future dates (subscriptions).
How to Identify
Look for:
- "Payment type: Automatic"
- "Payment plan: Annual/Monthly"
- "Recurring PIX" or "Automatic PIX"
What to Do
- DO NOT complete the order
- Cancel the order
- Report on "Fraudes - Report" channel with order ID
If You Already Made the Recurring Payment
- Access your bank app
- Go to PIX → Scheduled
- Locate the recurrence
- Cancel/Delete
- Confirm with password/biometrics
🚨 Bank Fraud Warning
When It Appears
The bank may block the transfer showing:
"Your transfer was refused because it may be a scam"
What to Do
- CANCEL the order immediately
- DON'T try to force the payment
- Report on "Fraudes - Report" channel with:
- Order ID
- Screenshot of bank message
🚨 MED Fraud (Special Return Mechanism)
What It Is
Scammer makes PIX and then triggers MED at the bank claiming fraud, trying to get the money back.
How P2P.me Protects
- User verification system
- Time and value limits
- Behavior analysis
How You Protect Yourself
- Document everything (screenshots, receipts)
- Complete orders only with receipt
- Report suspicious behavior
How to Report Fraud
Channel: "Fraudes - Report"
When reporting, include:
- Order ID
- Screenshot of the situation
- Description of what happened
Reasons to Report
- Recurring payment
- Bank fraud warning
- Suspicious behavior
- Attempt to negotiate outside platform
⚠️ Prohibitions That Characterize Fraud
Auto-click / Bots
- Automation use is PERMANENT BAN
- Includes: bots, scripts, extensions
- Prize disqualification
Resolving Outside Protocol
- NEVER negotiate directly with client
- All resolution must be via platform
- Outside protocol = fraud = ban
Multiple Accounts
- 1 person = 1 account
- Sharing accounts = ban
- Operating for others = ban
Warning Signs
🚩 Be Suspicious When:
- Client pressures to close quickly
- Asks to resolve outside the app
- Amount way off standard
- Strange or insistent communication
- Payment comes from third parties
✅ Always Do:
- Verify if data matches
- Wait for receipt
- Follow standard process
- Report any suspicion
Fraud Consequences
| Infraction | Penalty |
|---|---|
| Proven fraud | Permanent ban |
| Stake loss | 100% |
| Unable to create new account | Permanent |